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Customer Success EngineerNew

Remote, USA

At Acryl Data, we bring clarity to data by enabling delightful search and discovery, data observability, and federated governance across your entire data ecosystem.

Acryl Data is well-funded by top tier VCs (8VC, LinkedIn, Insight), and is dedicated to building and serving a thriving open-source community. You will be a founding member of a collaborative and tight-knit team, committed to building a diverse and inclusive environment.

We offer competitive salaries, health benefits and generous stock options.


The Role

We’re looking for a Customer Success Engineer to work closely with our prospects and customers to assist them with OSS and SaaS deployment, architecting their data discovery with industry best practices.

What you’ll do

  • Become an expert in all things relating to DataHub (features, functionality, use, etc.)
  • Lead product demos, assist with customer onboarding and continue providing support to customers once they are using our product
  • Guide customers through proof-of-concept implementations and help facilitate trials
  • Enhance the python-based ingestion framework to support ingesting usage statistics, lineage and operational metadata from systems like Snowflake, Redshift, Kafka, and more
  • Enable the ingestion framework to run in a cloud native environment
  • Be an active member of the DataHub Community
  • Gain a deep understanding of customer data architecture / pipelines and serve as the primary point of escalation for customer issues
  • Build active and meaningful relationships with customers and ensure high customer satisfaction

Who you are

  • 4+ years in Sales Engineering, Technical Success Engineering, Solutions Architecture, Software/Data Engineering, Technical Consulting or similar roles
  • Strong understanding of the Modern Data Stack, data pipelines and ETL processes
  • Expertise in Python
  • Knowledge of distributed systems
  • Ability to design for scale and fault tolerance
  • Intermediate+ level for SQL and BI tools (Tableau, Snowflake, Looker, etc.)
  • Possess a combination of technical skills and also the ability to build relationships with customers
  • Self-starter with excellent communication skills and the ability to multitask
  • Excellent written and verbal communication skills
  • Extreme empathy and a focus on achieving great customer outcomes
  • Comfortable working in and excited about an independent, fast-paced environment

Benefits:

  • Competitive salary
  • Equity
  • 100 % coverage of medical, dental and vision insurance
  • Parental leave
  • Remote-friendly

At Acryl Data, representation matters – for us to build the best, most inclusive, accessible product for our community members, our work and team must reflect the lived experiences, unique perspectives, and communities around us. We are proud to be an equal opportunity workplace.


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