Customer Success EngineerNew

We are seeking a Customer Success Engineer to join our team as a founding member of the Customer Success organization. In this role, you will work with data engineers, scientists, and analysts from startups and Fortune 500 companies to help them adopt our product and best practices to achieve their goals. As a founding member, you will have the opportunity to shape the Customer Success function by developing processes, documentation, and educational content.

Acryl Data provides clarity to data by enabling delightful search and discovery, data observability, and federated governance across organizations' entire data ecosystem. With its modern data catalog, the company has earned the trust of data professionals from startups and Fortune 500 companies globally. Acryl Data was founded by experts who previously created LinkedIn DataHub and Airbnb Dataportal and is backed by top-tier venture capital firms, including 8VC, Insight Partners, and LinkedIn.

As a founding Customer Success Engineer, you will work with a collaborative and tight-knit team. Acryl Data is committed to building a diverse and inclusive environment and offers competitive salaries, health benefits, and generous stock options.

What you’ll do

• Develop expertise in our product features, functionality, and use cases
• Lead product demos, roadmap briefings, and feature updates to drive product adoption
• Maintain regular communication with a portfolio of customers to identify new use cases, understand their business needs, and recommend solutions to help them grow
• Assist with customer onboarding by ingesting usage statistics, lineage, and operational metadata from systems such as Snowflake, Redshift, and Kafka
• Provide technical support to customers and serve as the primary point of escalation for customer issues
• Build strong relationships with customers, help promote their success, and turn them into advocates
• Collaborate with the product and engineering teams to identify areas for improvement and new feature development

Qualifications:

• 4+ years of experience in technical account management, solutions architecture, sales engineering, professional services, consulting, software engineering, or data engineering,
• Expertise in Python and a strong understanding of the modern data stack, data pipelines, and ETL processes
• Intermediate level for SQL and BI tools (Tableau, Snowflake, Looker, etc.)
• Excellent communication and interpersonal skills
• Passion for helping customers and ability to build relationships
• Comfortable working in a fast-paced startup environment
• Education in Computer Science, coding bootcamp, or a related field

This position is open to candidates in the US Eastern time zone and can be done remotely.

Benefits:

• Competitive salary
• Equity
• Medical, dental, and vision insurance
• Carrot Fertility Program
• Parental leave
• Remote friendly
• Work from home and monthly co-working space budget